Question 1

What is Vaendora?

Accepted Answer

Vaendora is an AI-powered business system built for African merchants. It helps businesses sell online, collect payments, manage orders, serve customers, handle shipping, and use AI tools from one connected dashboard.

Question 2

Who is Vaendora built for?

Accepted Answer

Vaendora is built for African merchants, online sellers, SMEs, social commerce businesses, WooCommerce store owners, and growing brands that want a more structured way to run and grow their business.

Question 3

Is Vaendora only for Nigerian businesses?

Accepted Answer

Vaendora is built with Nigerian and African merchants in mind. It supports the realities of local commerce, including bank transfer payments, mobile-first selling, customer conversations, shipping workflows, and business operations.

Question 4

Is Vaendora like Shopify?

Accepted Answer

Vaendora is not just a storefront builder like Shopify. It combines storefront, payments, customer management, shipping, AI tools, content, marketing, and business operations into one system built for African merchants.

Question 5

What makes Vaendora different from other ecommerce platforms?

Accepted Answer

Vaendora is built around one connected system. Instead of using separate tools for your store, payments, customer support, marketing, content, and operations, Vaendora brings them together and adds AI that helps you run and grow your business.

Question 6

What plans does Vaendora offer?

Accepted Answer

Vaendora has three main plans: Gateway, Core, and Growth. Gateway is for WooCommerce payment integration. Core is for running your business from Vaendora. Growth adds AI, automation, visibility tools, advanced operations, custom domain, professional email accounts, and priority support.

Question 7

What is the Gateway plan?

Accepted Answer

Gateway is the free plan for merchants who already use WooCommerce and want Vaendora for payment collection, automatic verification, transaction tracking, customer management, WooCommerce shipping support, and related tools.

Question 8

What is the Core plan?

Accepted Answer

Core is the business-running plan. It includes a premium business website, up to 50 products, product management, orders, customers, transactions, Payment Links, same-day payout, Vaendora Shipping, coupons, reviews, invoices, recurring billing, customer subscriptions, basic analytics, feature requests, and standard support.

Question 9

What is the Growth plan?

Accepted Answer

Growth includes everything in Core, plus AI tools, Vaera Agents, AI Business Strategist, AI Chatbot, AI Visibility Optimization, Content Intelligence, email marketing, Smart Bookkeeping, Pricing Intelligence, Owner's Pay, Financial Discipline, custom domain, professional email accounts, instant payout, custom shipping zones, and priority support.

Question 10

Can I start free on Vaendora?

Accepted Answer

Yes. You can start on Gateway for free if you want to use Vaendora with an existing WooCommerce store. Merchants who want a full Vaendora business website and business management system can choose Core.

Question 11

Can I upgrade later?

Accepted Answer

Yes. You can start with Gateway or Core and upgrade to Growth when you are ready for AI, automation, advanced operations, custom domain, professional email accounts, and faster payouts.

Question 12

How does Vaendora help with payments?

Accepted Answer

Vaendora helps merchants collect payments, verify transactions, manage customers, track payment activity, and reduce manual confirmation. Depending on the plan, merchants can use WooCommerce payments, Payment Links, or full Vaendora checkout flows.

Question 13

Does Vaendora support bank transfer payments?

Accepted Answer

Yes. Vaendora is designed for African commerce, where bank transfer payments are common. It helps merchants accept and verify payments without relying on manual screenshots or bank alerts.

Question 14

What is the difference between same-day payout and instant payout?

Accepted Answer

Same-day payout settles your transactions once daily at 10pm, including Sundays. Instant payout is available on the Growth plan only and sends your money within 5 minutes of each customer payment, so you get paid as soon as your customer does.

Question 15

Are instant payouts available on Core?

Accepted Answer

No. Core includes same-day payout. Instant payout is part of Growth.

Question 16

What are Payment Links?

Accepted Answer

Payment Links allow merchants to collect payment for products, services, custom orders, or invoices without needing the customer to go through a full storefront checkout.

Question 17

Can I use Vaendora with WooCommerce?

Accepted Answer

Yes. Gateway is designed for merchants who already have a WooCommerce store and want to use Vaendora for payment collection, automatic verification, transaction management, and related tools.

Question 18

Is WooCommerce payment integration included in Core?

Accepted Answer

No. WooCommerce payment gateway integration belongs to Gateway. Core is for merchants who want to run their business directly on Vaendora.

Question 19

Can I migrate from WooCommerce to Vaendora?

Accepted Answer

Yes. Vaendora can support merchants who want to move from WooCommerce into a full Vaendora business system, depending on their setup and product data.

Question 20

Why would a WooCommerce merchant use Vaendora?

Accepted Answer

A WooCommerce merchant may use Vaendora to simplify payment verification, manage transactions, track customers, and connect to Vaendora-powered commerce and shipping tools without manually confirming every payment.

Question 21

Does Vaendora support shipping?

Accepted Answer

Yes. Vaendora supports shipping and shipment management. Core includes Vaendora Shipping and shipment management, while Growth includes advanced custom shipping zones and rates.

Question 22

What is Vaendora Shipping?

Accepted Answer

Vaendora Shipping helps merchants manage shipping from inside Vaendora, including shipment handling and logistics workflows connected to their business operations.

Question 23

Are custom shipping zones and rates available on Core?

Accepted Answer

No. Custom shipping zones and rates are part of Growth. Core includes Vaendora Shipping and shipment management.

Question 24

Can I manage orders and fulfilment in Vaendora?

Accepted Answer

Yes. Core includes order management and fulfilment, so merchants can track orders, manage customer purchases, and handle fulfilment from one system.

Question 25

What is Vaera?

Accepted Answer

Vaera is the AI intelligence inside Vaendora. It helps understand what is happening across your business and works through specialist agents to support customers, content, marketing, strategy, and operations.

Question 26

Is Vaera an AI team?

Accepted Answer

No. Vaera is not an AI team. Vaera is the intelligence layer inside Vaendora. The specialist AI agents are the workers Vaera coordinates to help with different parts of the business.

Question 27

What are Vaera Agents?

Accepted Answer

Vaera Agents are specialist AI agents available on Growth. They help with areas such as business strategy, customer support, content, marketing, and operations.

Question 28

What does the AI Business Strategist do?

Accepted Answer

The AI Business Strategist helps merchants understand their business data. It can analyze sales, customers, products, and trends, then provide practical recommendations based on what is happening in the business.

Question 29

Does Vaendora have an AI chatbot?

Accepted Answer

Yes. The AI Chatbot is available on Growth. It can be trained on the merchant's products, FAQs, store policies, and knowledgebase to help answer customer questions.

Question 30

Are AI features included in Core?

Accepted Answer

No. AI features are part of Growth. Core is focused on the business-running foundation, while Growth unlocks AI, automation, content, marketing, and advanced operations.

Question 31

What is AI Visibility Optimization?

Accepted Answer

AI Visibility Optimization helps merchants make their business and product information easier for AI search tools and answer engines to understand. It supports better visibility across AI-driven discovery experiences.

Question 32

Is AI Visibility Optimization the same as SEO?

Accepted Answer

No. SEO focuses on traditional search engines. AI Visibility Optimization focuses on making business and product information easier for AI systems, answer engines, and AI-powered search experiences to understand and surface.

Question 33

What is SearchSignal?

Accepted Answer

SearchSignal helps merchants discover what customers are searching for around their products, niche, and audience. It can guide blog topics, social content, and AI visibility strategy.

Question 34

Does Vaendora generate blog posts?

Accepted Answer

Yes. Growth includes AI Blog tools that help merchants create useful, search-friendly content based on their business context and customer interests.

Question 35

Does Vaendora help with social media content?

Accepted Answer

Yes. Growth includes Social Content Intelligence, which helps merchants create content for multiple platforms using their products, topics, and brand context.

Question 36

Does Vaendora support email marketing?

Accepted Answer

Yes. Growth includes email marketing tools such as subscribers, tags, automations, abandoned cart recovery, back-in-stock alerts, and marketing agents.

Question 37

Can I connect a custom domain to Vaendora?

Accepted Answer

Yes, but custom domain connection is part of the Growth plan. It is not included in Core.

Question 38

Are professional email accounts included?

Accepted Answer

Professional email accounts are part of Growth. They are not included in Core.

Question 39

Does Core include a business website?

Accepted Answer

Yes. Core includes a premium business website with up to 50 products, product category management, orders, customers, Payment Links, shipping, reviews, invoices, and basic analytics.

Question 40

Does Vaendora support product reviews?

Accepted Answer

Yes. Core includes product reviews, allowing merchants to build trust and display social proof on their business website.

Question 41

Can I sell digital products on Vaendora?

Accepted Answer

Yes. Core supports physical, digital, and variable products.

Question 42

Does Vaendora verify merchants?

Accepted Answer

Yes. Vaendora includes KYC and business verification to help create a safer and more trusted platform for merchants and customers.

Question 43

Does Vaendora offer support?

Accepted Answer

Yes. Core includes standard support and feature requests. Growth includes priority support.

Question 44

Can I request new features?

Accepted Answer

Yes. Feature requests are included so merchants can suggest improvements and help shape the platform.

Question 45

Is Vaendora suitable for small and growing businesses?

Accepted Answer

Yes. Vaendora is built for small and growing businesses that want to sell, manage payments, handle orders, serve customers, and grow without juggling many disconnected tools. Core provides the foundation; Growth unlocks AI, automation, and advanced operations.

Questions about Vaendora? Start here.

Vaendora is built to help you run and grow your business

About Vaendora

Plans and Pricing

Payments and Payouts

WooCommerce

Shipping and Fulfilment

Vaera and AI Agents

AI Visibility and Marketing

Domains, Email, and Business Setup

Security, Support, and Account

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