Terms of Service

1. Acceptance of Terms

Welcome to Vaendora. These Terms of Service ("Terms") govern your access to and use of the Vaendora platform, including our website at vaendora.com, merchant dashboard, business websites, APIs, chatbot services, and any related services (collectively, the "Platform"), operated by Junn Digital Ltd, a company registered in Lagos, Nigeria ("we," "us," or "our").

By creating an account, accessing, or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Services

Vaendora is a digital commerce operating system designed for African merchants, providing:

• Online Business Websites: Customizable e-commerce websites with product management, categories, variations, and inventory tracking.
• Payment Processing: Automated bank transfer verification and payment confirmation services.
• AI-Powered Customer Support: Chatbot services with AI auto-reply across website chat, Instagram DMs, and Facebook Messenger.
• Omnichannel Messaging: Unified inbox for managing customer conversations across multiple channels.
• Email Hosting: Custom domain email provisioning and mailbox management for merchants.
• Domain Management: Custom domain registration, DNS management, and SSL certificate provisioning.
• Marketing Automation: Email sequence automations, drip campaigns, and customer engagement tools.
• Subscription Billing: Recurring payment collection and plan management for merchants.
• Instagram Comment Automations: Keyword-triggered private reply DMs on Instagram posts.

3. Account Registration

3.1 Eligibility

You must be at least 18 years of age and have the legal authority to enter into these Terms. By using the Platform, you represent that you meet these requirements and that the information you provide is accurate and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Verification Requirements

Merchants may be required to complete identity verification (KYC) including providing a Bank Verification Number (BVN), business registration documents, and settlement account details. We reserve the right to suspend accounts that fail verification or provide inaccurate information.

4. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable laws, regulations, or third-party rights
• Sell prohibited, illegal, or counterfeit goods or services
• Engage in fraudulent transactions or deceptive business practices
• Send spam, unsolicited messages, or misleading communications
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems (bots, scrapers) to access the Platform without our permission
• Interfere with or disrupt the integrity or performance of the Platform
• Harass, threaten, or harm other users or their customers
• Misuse the AI chatbot or messaging features for spam, phishing, or deceptive purposes
• Violate Meta's Platform Terms, Community Standards, or Commerce Policies when using Instagram or Facebook integrations

We reserve the right to suspend or terminate accounts that violate these acceptable use policies, with or without notice.

5. Payments and Billing

5.1 Transaction Fees

Vaendora charges transaction fees on payments processed through the Platform. Fee rates are disclosed during merchant onboarding and may be updated with prior notice. Transaction fees are deducted automatically from settlement amounts.

5.2 Platform Fees

Certain platform features, including domain registration, email hosting, and premium services, may incur additional fees. These fees are communicated before purchase and charged according to the applicable billing cycle.

5.3 Settlements

Merchant settlements are processed according to the settlement schedule disclosed during onboarding. We reserve the right to hold or delay settlements when there are disputes, suspected fraud, or compliance concerns.

5.4 Refunds and Disputes

Merchants are responsible for their own refund policies and handling customer disputes. Vaendora provides tools to facilitate refund processing but is not liable for refund decisions made by merchants.

6. Third-Party Integrations

6.1 Meta Platform (Instagram and Facebook)

By connecting your Instagram Business account or Facebook Page to Vaendora, you authorize us to:

• Access and respond to direct messages on your behalf using AI-powered chatbot or manual replies
• Receive and process Instagram comments for automation features
• Send private reply messages in response to keyword-matched comments
• Access your Facebook Page and Instagram account information

Your use of these features must comply with Meta's Platform Terms, Community Standards, and Commerce Policies. We are not responsible for any actions taken by Meta regarding your account, including restrictions or suspensions resulting from your use of automation features.

You can disconnect your Meta accounts at any time through the Channels settings in your merchant dashboard. Disconnection immediately revokes our access to your accounts.

6.2 Payment Processors

Payment processing services are provided by third-party partners. Your use of payment processing is subject to the terms and conditions of those partners, in addition to these Terms.

6.3 Domain and Email Services

Domain registration and email hosting services are provided through third-party registrars and hosting providers. Domain availability, pricing, and renewal terms are subject to the policies of these providers.

7. Intellectual Property

7.1 Our Property

The Platform, including its design, features, code, documentation, and content created by us, is the property of Junn Digital and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Platform without written permission.

7.2 Your Content

You retain ownership of all content you upload or create on the Platform, including product listings, images, descriptions, and business website content. By uploading content, you grant us a non-exclusive, worldwide license to host, display, and distribute your content solely for the purpose of operating and providing the Platform services.

7.3 Feedback

Any feedback, suggestions, or ideas you provide about the Platform may be used by us without obligation or compensation to you.

8. AI-Powered Services

Our Platform includes AI-powered chatbot and customer support features. You acknowledge that:

• AI responses are generated automatically and may not always be accurate or appropriate
• You are responsible for reviewing and monitoring AI responses sent on your behalf
• You can enable or disable AI auto-reply at any time through your chatbot settings
• We are not liable for any damages resulting from AI-generated responses
• AI features may be updated, modified, or discontinued at our discretion

9. Business Website and E-Commerce

9.1 Merchant Responsibilities

As a merchant, you are responsible for:

• The accuracy of product listings, descriptions, pricing, and inventory
• Fulfilling orders in a timely manner
• Complying with all applicable consumer protection and e-commerce laws
• Handling customer complaints, returns, and refunds
• Maintaining appropriate business licenses and permits

9.2 Prohibited Products

You may not sell products or services that are illegal, dangerous, counterfeit, or violate third-party intellectual property rights. We reserve the right to remove any listings and suspend accounts that violate these restrictions.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We do not guarantee that the Platform will be uninterrupted, secure, or error-free.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability for any claim arising from or related to these Terms shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
• We are not liable for any actions, omissions, or content of third-party service providers, including payment processors, domain registrars, and social media platforms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Junn Digital, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you upload or create through the Platform
• Your business activities conducted through the Platform

12. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause and with or without notice, including for breach of these Terms. Upon termination:

• Your right to use the Platform ceases immediately
• Outstanding fees remain due and payable
• We will process pending settlements according to our standard schedule
• Your business website will be deactivated and no longer accessible to customers
• You may request export of your data within 30 days of termination

You may terminate your account at any time by contacting us at [email protected].

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Lagos, Nigeria, unless otherwise required by applicable law.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email or through a notice on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

15. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16. Contact Us

If you have any questions about these Terms, please contact us at: